TIME LIMIT:
Unlike other caterers, we do not set a certain amount of time for our services. We are there till everyone is full. We recommend a gap of 2h for Menu 1 & 2.5h for Menu 2 & 3 if more than 80ppl between starters/cocktail hour and mains. We do not join lunch & dinner services, it is one or the other. If the gap between starters & mains is longer than mentioned above, higher staff fees will apply.
FOOD QUANTITY:
All our menus are All-you-can-eat, which does not mean there is unlimited food for every item on the menu. What it means is that we will not stop sending food out till all the guests are full. If some of your guests miss out on some of our food/flavours due to them not being present when we send that particular canape/flavour, it is not our responsibility to have that item available for them again when they are available. We always try to reach everyone that is present on the floor/tables or you are welcome to ask us to leave some food aside for the bridal party or for a group of people. Every item has a schedule on the day and they are all cooked at the same time, so if food is left aside, it is to be picked up at the time of cooking as we won’t provide cold food for health, safety and quality reasons.
DATE & QUOTE:
Your selected date and pricing contained in your quote are valid without a deposit for 14 days. Confirmation is sent once the deposit payment is paid. The quote is attached to the date, if the date changes, you might have to get re-quoted. Menu options & pricing can slightly change pending availability, season & time of booking. Current prices on our brochure are valid for the year we are in and might slightly change in the future. The change will never be over 5-10%.
DEPOSIT/CANCELLATIONS/FINAL PAYMENT:
DEPOSIT/CANCELLATIONS/FINAL PAYMENT: To secure your function a non-refundable deposit of $1000.00 is required. Please note that by paying this deposit, you agree to our T&C and no exceptions will be made. This amount is deducted from your package total as quoted. 50% of the initial quote is to be paid 3 months before the date of the event. The final quote & full remaining payment is due 4-6 weeks before the event once numbers have been confirmed. It might slightly change due to numbers/additional add-ons you add. You can add or remove add ons & you can change numbers/menus as long as the final quote is no less than 5% of the agreed quote. Once the full amount has been paid 4-6 weeks prior to the event, there will be no refund available if the event doesn’t go ahead. Rescheduling an event is always available under the terms and conditions below ‘Change of date’.
​Cancellation policy with payment plan: Deposit is non-refundable under any circumstances. Cancellations made 3 months or less before the date will incur 50% retention of the final payment plus deposit. The 50% payment is non-refundable if the cancellation or rescheduling is done within 3 months of the event date. If any extra payments have been made, they will be refunded. Please understand that by locking in a date with you, we are rejecting other potential catering services and that we will not be able to rebook the date if less than 3 months' notice.
CHANGE OF DATE:
If you change your date, a $250 admin fee will apply when the final quote is sent if more than 6 months' notice. The deposit is non-refundable, so if the new date is not available, you will lose your deposit.
The full deposit will be kept if less than 6 months' notice and a new deposit will need to be paid towards the new date. A new quote will be issued.
PUBLIC HOLIDAY SURCHARGE:
A surcharge of 15% applies to the total of any event held on a public holiday.
FINAL NUMBERS & FOOD SELECTIONS:
Final numbers and food selections are required 6 weeks before the event and should include any dietary requirements, timings, vendors we need to feed, etc. We will email you with the information required or you are welcome to email us if it is ready earlier.
DIETARY REQUIREMENTS:
We take care to provide appropriate meals for all guests with dietary requirements. We will confirm closer to the event date the guest’s requirements. You should include options on the menu that are suitable for those dietary requirements. If by any chance your guest’s dietary requirements change on the day or they have a change of mind, we might then be unable to provide a suitable meal for them. If you have any further questions relating to this matter, please feel free to contact us at any time. It is your responsibility to let your guests and us know who the ones with dietary requirements are, either by telling them to come to us or by providing names if a seating plan is available. Please be aware most people that mention ‘celiacs’ are only Gluten Intolerant. This is important as celiacs should never eat from an Italian Kitchen and we DO NOT cater for celiacs. If more than 5 Gluten Intolerant guests, we will charge $3/GF guest including the 5 ppl.
SUPPLIER MEALS (VENDORS):
Vendors that are there for most of the afternoon will require a meal. If you require supplier meals (usually pizzas) these are charged at $15.00 per person per supplier. Please note they won't be able to eat during service hours but we will make sure they all get fed before or after the mains. They are also welcome to advise us when it's the best time for them and we will try our best to accommodate them.
CAKEAGE:
$200 fee applies which includes cake cutting, serving items & serving. It is important you ask your venue about this as some venues don’t have the legal right to handle food, so it might be mandatory to use a licensed caterer if you want your cake cut.
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STAFF:
We do not use external staff. 1 x Chef is included in the per-head price. Additional Kitchen Staff/Chefs is added to the quote. As a guide please see below:
Cocktail Style: Up to 30ppl – x1 chef & x1 staff. Up to 60ppl require 3 staff to cook & serve (1 x Chef, 2 x Servers). This extends to 100ppl in cocktail-style weddings. More than 100 ppl will need x2 chefs + x2 servers. More than 150ppl will need x2 chefs + x3 servers
Sit downs - Up to 69 guests - x1 chef & x2 extra staff. 70-100 guests require 4 personnel to cook & serve (2 x Chefs, 2 x Servers), 100-130 (2 chefs, 3 staff), etc.
TRAVEL TIME:
Mileage applies and will be specified when quoted. The mileage price is approximate & might slightly change on the final quote depending on fuel prices of the time. Mileage will never change more than 10% of the initial quote.
CROCKERY & CUTLERY:
All required bamboo disposable crockery & cutlery are included in per head price. Formal sets available for hire from $7/head. This includes, set up, pack up & wash up back in our depot. You are welcome to provide your own or venue sets. If that’s the case, our staff will clear the tables and leave them together in a corner of an available area (kitchen preferable) but won’t do the dishes. If you require us to do the dishes, this is an extra $4/head and washing facilities must be available. Please note it takes our staff a long time to wash. Serving items are included (Bowls, tongs, etc).
CATERING SET-UP:
We need a 3x3 flat area to set up. We can be in a slightly hilly area but not too steep. You need to let us know if a flat area is not available as we might not be able to cater. We also need normal access to power and easy access to the setup area. If you have any questions in regards to this, you can ask us via email.
TASTINGS:
We offer tastings at our depot in Burleigh Heads. We do approximately once a month. Ask us for the next available date and we will organise.